SHIPPING & DELIVERY

SHIPPING & DELIVERY

Thank you for your business.

Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

  • All orders are processed within 1 - 3 business days.
  • Orders are neither shipped nor delivered on weekends or holidays.
  • Instances of delay, such as those occurring due to high-volume orders, will result in notification to the customer.

SHIPPING RATES AND DELIVERY ESTIMATES

  • All orders are shipped with FedEx / DHL / UPS EXPRESS
  • Delivery Time Estimate: 3 - 5 business days
  • Shipping Cost: Free

SHIPMENT CONFIRMATION AND ORDER TRACKING

  • A Shipment Confirmation email with Tracking Numbers will be sent upon order shipment.

CUSTOMS, DUTIES, AND TAXES

  • All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

DAMAGES

  • Orders received in damaged condition can be made known to the shipment carrier.
  • Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.

INTERNATIONAL SHIPPING POLICY

We currently offer international shipping.

  • DUTIES AND TAXES
    • Customers are responsible for paying all duties, taxes, and other fees that are levied once your package reaches the country of destination.
  •  PACKAGE TRACKING
    • International orders are shipped via DHL/Fedex and will be delivered by them.
    • When your order ships from our warehouse, we send you a shipping confirmation email, including your tracking number.
    • To track your package, simply enter your tracking number at the relevant company address. 

PACKAGE REFUSAL

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs
  • Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments
  • The amount of these charges will be subtracted from your merchandise refund.