Refund & Return Policy

At bestiptvbox.com, customer satisfaction is our top priority. This Refund & Return Policy explains the terms and conditions under which refunds, returns, or exchanges may be approved.

Refund Period

Our refund and return policy is valid for 3 days from the date of purchase.
After this period has passed, we are unable to offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, all of the following conditions must be met: The item must be unused and in the same condition as received The item must be in its original packaging A receipt or proof of purchase must be provided ⚠️ Important: Please do not send returned items directly to the manufacturer.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software or digital products

  • Certain health and personal care items

Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Books with visible signs of use

  • Opened or used media (CDs, DVDs, VHS, software, video games, vinyl records, etc.)

  • Items returned damaged or missing parts not due to our error

  • Returns requested more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

If approved:

  • Your refund will be processed promptly

  • A credit will be issued to your original payment method

  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Recheck your bank account

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank (posting delays can occur)

If you’ve completed all the steps above and still haven’t received your refund, please contact us at:
📧 support@bestiptvbox.com

Sale Items

Only regular-priced items are eligible for refunds.
All sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, contact us at:
📧 support@bestiptvbox.com

Approved exchange items should be shipped to:
750 1st Ave, New York, NY 12016, USA

Gifts

  • If an item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the return value.

  • If the item was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return an item, please ship it to:
750 1st Ave, New York, NY 12016, USA

  • Return shipping costs are the customer’s responsibility

  • Original shipping fees are non-refundable

  • If a refund is approved, return shipping costs may be deducted

  • For high-value items, we strongly recommend using trackable shipping or insurance

We cannot guarantee receipt of returned items without tracking.

Need Help?

If you have any questions about refunds, returns, or exchanges, feel free to contact us:
📧 support@bestiptvbox.com